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Refund policy
RETURN POLICY
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at contact@noovifood.com. Please note that returns must be sent to the following address: 70 rue des sauges, Montpellier.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
For any return-related questions, you can always reach us at contact@noovifood.com
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the situation and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please don't hesitate to reach out.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
14-Day Right of Withdrawal — European Union Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As outlined above, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. Your receipt or proof of purchase will also be required.
Refunds We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@noovifood.com.
