FAQs

Frequently asked questions

PAYMENT

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay. All available options are shown at checkout.

Absolutely. Our checkout is fully secured with SSL encryption, and your payment details are processed by certified providers. We never store your card information.

Yes. Just enter your code in the "Discount code" field at checkout and the reduction will be applied to your total before payment. Only one code can be used per order.

No — payment is made in a single transaction at checkout. Rest assured, the process is quick, secure and hassle-free.

PRODUCTS

Noovi chews are daily food supplements for dogs, made as tasty soft chews. Each formula targets a specific need — joints, skin & coat, calm, immunity/itching, or digestion — using natural, quality-tested ingredients, and is recommended by veterinarians.

Simply give them like a treat, once a day. The recommended amount depends on your dog's weight (see the dosage chart on each product). Most dogs love the taste, so there's no fight and no pills to hide.

Supplements work gradually. Many owners notice a difference within a few weeks of daily, consistent use — and the full benefits build over time. That's why every product comes with our 90-day satisfaction guarantee: enough time to truly judge the results.

Pick the formula that matches your dog's main need. If your dog has more than one concern, several Noovi formulas can generally be combined — but we recommend checking with your veterinarian first, especially if your dog is on medication.

SHIPPING, RETURNS, AND EXCHANGES

We ship worldwide. Orders are dispatched within 24–48h, and delivery usually takes 2–3 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Shipping is free— on every order, with no minimum purchase.

We stand behind our products with a 90-day satisfaction guarantee. If you're not happy with the results, contact us within 90 days of your purchase and we'll refund you — even if the pot is opened.

Simply head to the Contact section of our website with your order number and the reason. Our team will guide you through the steps within [24–48h] and arrange your refund or exchange quickly.